Rules & Policies

Check-In & Check-Out Time

Cancellation Charges

Airline Travelers

Refund Policy

For bookings requiring a refund, 25% cancellation charges of the invoiced amount will be applied regardless of the number of days before the check-in date.

No-Show Policy

Change of Booking

Changing a booking from one site to another will incur a charge of 10% of the first invoiced amount.

Medical illness

In the event of a guest becoming medically ill on-site and requesting to cancel their booking, they will be charged 100% cancellation fees as per the 24-hour cancellation clause.

Force Majeure 

In the event of unforeseen circumstances beyond control, such as natural disasters or government restrictions, both parties reserve the right to modify or cancel the reservation without penalty.

Special Circumstances

We understand that emergencies or unforeseen events may arise. If you believe your situation warrants special consideration, please do not hesitate to contact us directly to discuss your options.


All cancellations and modification requests must be communicated directly through our booking platform or by contacting us directly via phone or email. Verbal cancellations will not be accepted.

Deposit Policy

Please note that by making a reservation with us, you acknowledge and agree to abide by the terms of our rules and policies.